Deepika M.
ServiceNow Developer || End-to-End Implementation || CSA Certified || ITSM, CSM, FSM, GRC, IRM, HRSD, AI Control Tower, Service Portal (AngularJS) || Platform Optimization
- Role
- Senior Associate at PwC India
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Deepika M.
Experienced ServiceNow Developer with 9+ years of experience in the ServiceNow domain Specialized in delivering scalable, user-centric solutions across ITSM, CSM, AI Control Tower, FSM, GRC, IRM, HRSD, P2P, Service Portal, and Custom Applications. Strong expertise in bridging business requirements with robust technical implementations while following ServiceNow and industry best practices. End-to-End Solution Implementation:Designed and implemented catalog items, record producers, workflows, Flow Designer automations, notifications, and custom widgets to streamline enterprise processes.Delivered integrated solutions across ITSM, CSM, FSM, and GRC modules, ensuring seamless data flow between ServiceNow and third-party systems. AI Control Tower & Risk-Centric Solutions:Led dashboard and reporting implementations within AI Control Tower to centralize real-time visibility into risks, incidents, and compliance activities.Integrated GRC risk data with ITSM records to enable correlated risk scoring, predictive insights, and automated alerts for high-impact events.Automated control attestation cycles and compliance workflows to enhance governance posture. Service Portal & UI Expertise:Built custom Service Portal widgets, themes, and responsive pages using AngularJS, JavaScript, HTML5, CSS3, and Bootstrap.Enhanced UI/UX with reusable components and mobile-friendly designs, ensuring improved end-user adoption and satisfaction. Advanced Scripting & Configuration:Strong hands-on expertise in Client Scripts, UI Policies, UI Actions, Business Rules, Script Includes, Server-side APIs, Background Scripts, and Fix Scripts.Optimized performance through debugging, trend analysis, and system enhancements. Multi-Module ServiceNow Expertise:Hands-on experience across ITSM, CSM, FSM, GRC, IRM, HRSD, AI Control Tower, Knowledge Management, and Custom Application development. Client Engagement & Requirement Leadership:Actively engaged with stakeholders for requirement gathering, workshops, documentation, and solution demonstrations.Translated regulatory and governance requirements into configurable workflows and policy-driven implementations. Operational Excellence & Continuous Improvement:Resolved complex incidents, improved system performance, enhanced reporting capabilities, and strengthened compliance visibility for leadership teams.Focused on automation, standardization, and performance optimization to improve operational efficiency.
Experience
Senior Associate
Jun 2024 — Present · Bengaluru, IN
Education
C.V.RAMAN COLLEGE OF ENGINEERING
B.Tech, ELECTRONICS AND TELECOMMUNICATION ENGINEERING
2012 — 2016
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.