Deepika Khurana
Customer Service Specialist | HR Operations Professional | Expertise in SLA Compliance, Recruitment, and Process Optimization
- Role
- Customer Service Representative at Wipro
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Deepika Khurana
Driven and detail-oriented professional with over 3 years of experience in Customer…
Experience
Customer Service Representative
Nov 2024 — Present · Gurugram, IN
Experienced Professional in Customer Service & HR OperationsWith over 3 years of professional experience, I bring a unique combination of customer service expertise and HR operational excellence. Currently, as a Customer Service Representative at Wipro, I specialize in managing client queries, ensuring SLA compliance, and leveraging knowledge bases to deliver seamless resolutions. My proactive approach and attention to detail help me identify patterns, optimize processes, and provide top-notch client experiences.Previously, as a Senior HR Executive, I streamlined HR processes, including recruitment, onboarding, attendance tracking, and compliance. I have successfully managed end-to-end talent acquisition processes, optimized workflows, and coordinated with multiple stakeholders to achieve business goals.Key Skills: Client Query Resolution & Troubleshooting SLA Compliance & Process Optimization Talent Acquisition (ATS) & Employee Onboarding Attendance & Payroll Management Executive Assistance & Travel Coordination Report Analysis & Data ManagementWith a Master’s in Business Administration and certifications in HR Management, I am passionate about blending my interpersonal skills with data-driven solutions to foster organizational growth and customer satisfaction.Let’s connect to discuss how we can collaborate to create meaningful impacts!
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