Deepika Jaiswal
Sr. Technical Instructional Designer | Learning Experience Designer | Program Manager - Amazon | Microsoft | Zendesk | Lyft | eero | Ferrara | PSE | UW | SDOT | TPU | Ameriprise | 10+ Years of Exp.| Master’s (CS)
- Role
- Instructional Designer Cx Ops & Innovation - Opex at Zendesk
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
About Deepika Jaiswal
Senior Instructional Designer and Learning Experience Designer with 10+ years of expertise in eLearning, curriculum design, and global learning solutions. Skilled in applying adult learning principles and leveraging AI tools (ChatGPT Enterprise, Claude, generative AI) for content development, language refinement, and multilingual translations. Proficient in LMS administration, data analytics, multimedia design, and web technologies, with a proven track record of delivering scalable, impactful learning programs that drive measurable results.Bachelors and Masters in Computer ApplicationWorked for:LyftZendeskAmazonMicrosofteeroFerrara University of WashingtonTacoma Public Utilities Puget Sound EnergySeattle Department of TransportationPremera Blue CrossAmeriprise FinancialKaram SafetyEncardio-rite ElectronicsViraj Syntex
Experience
Instructional Designer Cx Ops & Innovation - Opex
Nov 2024 — Present · US
Vender - TekWissen LLC-Projects: Technical Support Training (AI Agents (Ultimate), Chat Boat, Error Handling, Onboarding).Responsibilities: Need Analysis, Learning Plan, Interviewing SMEs, Storyboarding, Designing andDevelopment, Training Impact and feedback evaluation, VILT/ILT Training, and LMS Handling.Tools: Articulate 360 (Rise and Storyline), Vyond, Adobe Creative Suite, and ChatGPT Prompt language.
Education
Indira Gandhi National Open University
Bachelor of Computer Application - BCA, Computer Science
2010 — 2013
Indira Gandhi National Open University
Master of Computer Applications - MCA, Computer Science
2013 — 2015
Skills
- Microsoft Office
- Sales
- Web Development
- C++
- Web Design
- Customer Service
- Training
- New Business Development
- C
- Graphic Design
- Product Development
- Microsoft Sql Server
- Photoshop
- Software Development
- Corel Draw
- Autocad
- Java
- Windows
- Sourcing
- Html
- Visual Basic
- Sql
- Team Management
- Operating Systems
- Css
- Dreamweaver
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