Deepika J
Senior Vice President @ Citi
- Role
- Senior Vice President at Citi
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Deepika J
As Senior Vice President at Citi, I lead North America\'s Recovery Operations, leveraging expertise in customer service management, fintech, and global delivery. My focus lies in optimizing processes and enhancing customer experiences, guided by a commitment to operational excellence and innovation. Collaborating with teams, we prioritize sustainable growth and impactful client interactions within the financial services sector. Prior to Citi, I directed operations at TaskUs, managing diverse portfolios in fintech and customer service for digital banks. This experience sharpened my ability to address complex challenges and scale support solutions in a dynamic industry. My work continues to center on advancing operational strategies, fostering collaboration, and driving meaningful change in financial technology and service delivery.
Experience
Senior Vice President
Sep 2023 — Present · IN
Head of Recovery Operations (NAM)
Education
Indian Institute of Management Nagpur
PGCP in Financial Tecnologies, Accounting and Finance
Indian Institute of Management Nagpur
PGDP, Finacial Tecnologies
Texas McCombs School of Business
AIFL
Loyla College
BSC, Visual Communication
1996 — 1998
Annamalai University
Master of Business Administration (MBA), International Business
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