Deepika Iyer
Data Platform Support Engineer | Streaming | Ingestion | Connectivity
- Role
- Senior Cloud Support Engineer- Data Platform at Snowflake
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
About Deepika Iyer
Senior Data Platform specializing in distributed systems, cloud infrastructure and pipelines* 13+ years technical support expertise at resolving high priority support tickets pertaining to data ingestion with 98% CSAT* Adept at troubleshooting complex ETL workflows and API integrations within multi-tenant data platforms* Proficient in adapting emerging technologies including implementing AI skills
Experience
Senior Cloud Support Engineer- Data Platform
Oct 2022 — Present · Bellevue, WA, US
Core member of Snowflake Data Platform Support*Assist customers with technical issues pertaining to Data Ingestion and Client Connectivity* Expert in diagnosing complex distributed systems issues, including Kafka partition rebalancing, schema evolution conflicts, and Iceberg snapshot management* Lead troubleshooting for partner integrations using OAuth/OIDC and SAML SSO; remediate authentication and certificate pinning failures for production environments.*Diagnose and resolve critical connectivity failures involving Private Link, VPC endpoints, and NAT gateway configurations impacting global client connections.* Adept at collaborating with Product teams to translate field-tested bug reports into platform enhancements, resulting in a 30% reduction in recurring infrastructure tickets.* Provide collaboration and subject matter expertise on topics surrounding Snowflake client drivers to customers and new engineers* Engage with Sales and Solution Architects to identify best implementation strategies for Data ingestion from multiple sources* Triaged over cases with a CSAT of 4.8/5.0
Education
Oklahoma State University
Master of Science (M.S.), Chemical Engineering
2011 — 2013
Columbia University
Applied Machine Learning
2020 — 2020
Harrisburg University of Science and Technology
Master of Science (M.S.), Project Management
2015 — 2018
University of Mumbai
Bachelor of Engineering (B.E.), Chemical Engineering
2004 — 2008
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.