Deepika Gangireddy

About Deepika Gangireddy

Established services leader with 25+ years of experience and a proven ability to grow revenue through the development of mutually beneficial partnerships with high-profile customers. Strong track record of successfully executing large-scale portfolios of strategic and tactical initiatives. Focused on building, leading, and empowering high-performing teams and transforming organizations.Instrumental in building the professional services practice with a vision to deliver top-quality customer experience and customer outcomes by creating an exceptional team of best-in-class global experts. Developed Go-to-Market strategies incorporating accelerated solutions, strategic roles, and building domain experts. Driving transformation initiatives integrating People – Process – Technology Specialties: professional services, education services, customer support, SaaS, customer adoption, market strategy, strategy development & execution, account management, customer life-cycle management

Experience

1. Senior Vice President Professional Services

   TechnoMile

   Apr 2022 — Present · McLean, VA, US

   TechnoMile offers an AI-driven cloud platform that enhances enterprise performance and information advantage for GovCon, aerospace, defense, and federal contractors on contract governance risk and compliance. TechnoMile product suite, crafted for CRM and contract management, is deployable, configurable, and extensible on Salesforce and Microsoft Dynamics 365 cloud platforms.As the leader of a global professional services practice, I champion a philosophy that integrates customer advocacy with strategic growth. Increased PS revenue by 3X through enhanced GTM offerings, boosted serviceI sales, optimized streaming operations, improved scope management, and developed tailored implementation methodologies and packaged solutionManaged PS P&L and implemented internal processes to enhance visibility and efficiency in pre-sales, customer onboarding, forecasting, utilization, revenue operations, and asset management.Created a streamlined services sales process and designed templates for scoping and discovery sessions, significantly boosting sales by crafting effective implementation strategies during pre-sales cycles.Established two delivery practices on Salesforce and MS Dynamics 365 cloud platforms. Managing 40+ customer engagements for Enterprise and SMB clients, providing executive leadership to deliver top-tier solutions, streamline go-lives, and drive digital transformation. Overseeing client relations, customer advocacy, escalation management, and project executionHeading a dynamic Global Services team of 50+, including 2 Practice Directors, 3 Managers, and a diverse cadre of Architects, Consultants, and Developers, driving excellence and innovation across the organization.Established onboarding frameworks, gold standards, and career pathways to build and retain talent. Scaled teams by launching PS Academy for early-career recruits, upskilling staff, and enhancing strategic partner ecosystem

Education

• Manipal Institute of Technology

  Bachelor of Technology (B.Tech.), Computer Science

  1993 — 1997