Deepika B. G

About Deepika B. G

PWC -From June 2024 till date Client – Eli Lilly Services India Pvt Ltd. Installing and Configuring Splunk Otel agents on the Client Machines and onboarding the Metric Data Points into Splunk Observability. Creating Detectors or Alert rules for anomaly detections and as well as customer defined threshold values of performance metrics. Onboarded entities into ITSI,performed Service Decomposition & KPI. Identification for core services; developed KPI base searches & service templates,created correlation searches, NEAP policies,deep dives & glass tables to provide real-time visibility into service performance; configured Adaptive thresholds and Anomaly Detection for selected KPIs. This resulted in 36% reduction in MTTD, 23% reduction in MTTR and a 5% improvement in service availability. Responsible for troubleshooting various indexing issues by analysing Splunk logs such as splunkd.log, metrics.log ingested as internal index. Created Splunk HTML/XML Dashboards to analyse and visualize the transaction Data using Splunk Queries.Senior System Engineer as a Splunk from June 2020 to 2024– CGI,Bengaluru. Description: Client – Cigna Enterprise Reliability and Availability Worked on building glass tables that provide custom visualizations in turn monitor KPI and service health scores. Created and monitored the health of services with the Service Analyzer.Consultant as a Splunk Admin & Developer from May 2019 to 2020– SONY India Software Centre Pvt Ltd, Bengaluru. Description: Undergone trainings and knowledge transition sessions on Splunk Architecture. Knowledge transition on Splunk Configurations files.Consultant as a Splunk Developer (July 2016-May 2019) – Allstate Solution Pvt Ltd, Bengaluru Description: Created a framework called Daily Early Warning Indicator (DEWI) which automatically identifies and represents anomalies in the application key metrics based on historical or business defined threshold.Building the IT Service Intelligence Platform to enable end to end application visibility. Played a major role in understanding the logs, server data and brought an insight of the data for the users.Creating Dashboards, Visualizations and worked on creating different other knowledge objects like Macros, Calculated fields, Tags, Event Types and Look ups. Extracted complex Fields from different types of log files using Regular Expressions.Helping application teams in on-boarding Splunk and creating dashboards/alerts/reports etc in organization.

Experience

1. Manager

   PwC India

   Jul 2024 — Present · Bangalore, IN

Education

• S.MVIT

  Bachelor’s Degree, Electrical, Electronics and Communications Engineering