Deepika B

About Deepika B

6 years of total IT experience and Relevant in ServiceNow tool.• Worked on different ServiceNow modules Incident, Problem, Change, Configuration Management, Service Request and Widget.• Good experience in configuring SLA, Client Scripts, UI Policy, Workflows, Email notifications, Business Rules, Scheduled jobs, data sources, Access controls, Import sets.• Worked with Java script to handle Client and Server side scripting.• Experience in migration of update sets between different environments of ServiceNow, uploaded large data in tables using transform maps.• Has completely worked on Systems Development life cycle of projects i.e. Requirement gathering/analysis, Development, Testing, Deployment and post production support.• Good knowledge on Agile methodology. Attended trainings and worked on the same.• Possess good knowledge on Service Mapping and Discovery• Certifications : ServiceNow Certified System Administrator, Certified Application developer and Certified Implementation Specialist - ITSM, Certified Implementation Specialist - Discovery.• Micro - Certs : CMDB, Integration Hub, Flow Designer, Performance Analytics, Agile and test Management Implementation.

Experience

1. Senior Consultant - Package Implementation

   LTIMindtree

   Sep 2023 — Present

Education

• Adikavi Nannaya University, Rajahmundry, East Godawari

  BSC, Computer Science

  2016 — 2019