Deepesh Kutty
Customer Experience, Centre of Excellence Manager, Operations Excellence Lead, Learning & Development, Social Media Engagement
- Role
- Engagement Ambassador at Iresponze
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Deepesh Kutty
An enterprising and strategic leader with proven expertise in driving customer-centric excellence through effective leadership, operational management, and process optimization. A Customer Experience (Customer Experience) subject matter specialist, skilled in strategic planning, problem solving, and data analytics to enhance service quality and organizational performance.Experienced in leading Customer Experience programmes and master data initiatives, improving process performance, and driving quality management across operations. Adept at training and mentoring teams, strengthening customer service delivery, and optimizing front office and events management functions to achieve business objectives and elevate customer satisfaction.
Experience
Engagement Ambassador
Aug 2024 — Present · Pune, IN
Guest engagement & reputation management (reviews, surveys, Red Zone Alerts) Professional communication & conflict resolution Data-driven feedback analysis & trend reporting Drafting guest-centric, brand-aligned responses CRM & engagement platforms (iRespoze, OTA portals) Strong collaboration, adaptability & time management
Education
Durgapur Society Of Management Science
Hotel Management Catering Technology And Applied Nutrition, Hotel Management
2002 — 2005
St Vincents High & Technical School
Secondary Schooling
1990 — 2000
University Of Cambridge British Council Kolkata
One Year Certificate Programme In Business English, Certificate Course
2003 — 2004
MIT School of Business
Postgraduate Degree, Strategic Marketing Management
2023
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