Deepesh Thakur
Associate Director - Cloud and Infra Services | Innovative Tech Leader | Project Management Expertise | Customer Satisfaction Champion
- Role
- Associate Director at LTIMindtree
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Deepesh Thakur
Experienced IT Professional with more than a decade of experience in Project Support, Project Management, and delivering Service Delivery skills in the IT domain with an extended record of excellence in a complex environment. Currently working as an Associate Director in LTIMindtree spearheading a delivery team of more than 110+ associates achieving zero escalation and 100 percent customer satisfaction.Effective at multitasking with strong ability to plan, prioritize and manage critical end to end projects and capable to manage multiple projects simultaneously under aggressive timelines. Thrives under the challenge of planning and managing demanding projects in both independent and collaborative work milieu and have Outstanding interpersonal, relationship and team building skill.An excellent communicator and strategic leader in maintaining, and enhancing the company\'s offshore presence, managing relationships, and improving client experience.
Experience
Associate Director
Aug 2023 — Present · Mumbai, IN
Competent at leading multi-disciplinary complex projects navigating through challenging enterprise environmental factors with a sheer focus on agility, client satisfaction, and business outcomes.Triaging risks of identified vulnerabilities and managing dynamically stable, available, reliable Applications on the Cloud• Devising a comprehensive metrics tracking system to monitor service delivery performance and customer metrics.• Managed multiple concurrent client engagement services, and solution implementations, ensuring zero escalations.• Strong focus on operational efficiency, project management practices, ITIL framework, & setting up measurement/management systems for empowering people/businesses and optimizing cost.• Managing and nurturing strong stakeholder relationship
Education
SK Somaiya College
Bachelor's degree, Computer Science
2008 — 2011
K J Somaiya College of Science Arts and Commerce
Junior College, Science
2006 — 2008
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