Deepesh Darmwal
Customer Experience | Indialends | Fintech
- Role
- Assistant Manager at Indialends
- Location
- Nainital, UK, IN
- LinkedIn followers
- 500 followers
About Deepesh Darmwal
A result oriented professional with around 9 years\' experience in Team…
Experience
Assistant Manager
Jun 2022 — Present · Gurugram, IN
Leading individual support team {i.e. Email team (L1,L2,L3), customer service and social media team} Taking follow-up with different different lenders and resolving customer concerns on TAT. Manage the interpersonal conflict between agents. Doing regular audits for process-related improvements. Taking initiative for team skill improvement. Taking interviews for operation screening. Work on CRM,fresh-desk & Ameyo. Taking service team training as per the process requirements. Handling social media escalation, Google Play Store reviews and Google reviews and taking initiative for improvement in the rating of all parameters.
Education
Amrapali Institute of Technology & Sciences
Electronic and Communications Engineering
2013 — 2017
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