Deepesh Acharya
Software Engineer 2 at Microsoft | Ex Cisco Meraki, Oracle | MNNIT Allahabad
- Role
- Software Developer 2 at Microsoft
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Deepesh Acharya
At Microsoft, I\'m actively engaged in developing features that streamline processes and enhance security. This role builds on my experience at Cisco Meraki, where I contributed significantly to customer service improvements and developer productivity through intelligent issue tracking and simplified testing protocols.My academic foundation in Information Technology from Motilal Nehru National Institute Of Technology underpins my technical skills in Ruby and Grafana. Driven by my passion for technology since childhood, I thrive on challenges and aim to create impactful solutions that resonate with organizational and consumer needs.
Experience
Software Developer 2
Aug 2024 — Present · Bengaluru, IN
Developed the new DaaC feature, completely owning the ABS and Presence servicesand parts of the Assignment service. This initiative enabled organizations to use asingle pool of agents to handle cases across multiple geographic regions.2. Reduced the team\'s open bug count trend by over 85%, from a high of 20+ open bugsdown to 3, by creating and deploying an automated tracking solution based on logicapps.3. Developed an AI-powered End-to-End Automation Framework that generated 400test cases per hour, drastically reducing the time and manual eort required fortesting across multiple teams.4. Co-developed BugSnapAI, a hackathon project that earned the DeveloperProductivity Award for its innovative approach to streamlining bug reporting andtriaging.
Education
Motilal Nehru National Institute Of Technology
Bachelor of Technology - BTech, Information Technology
2016 — 2020
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