Deependu Ghosh

About Deependu Ghosh

I am an aspiring professional passionate about building models using predictive modelling, data processing, and data mining algorithms to solve challenging business problems. I\'d love to incorporate over 12 years of my experience in Banking Operations and Customer Relationship Management (Real Estate Industry) after suitable opportunities in Data Management, Problem-Solving and Project Management.Skills: Python, R, MySQL, Tableau, Predictive Modeling, Machine Learning Algorithms, Project Management A seasoned professional with an ability to adapt, lead, and exhibit strong analytical skills aiming for senior-level assignments with an organization of high repute. Adopted an elaborate approach that was used to deepen relationships, strengthen longevity, and personalize interactions with customers. Insightful MANAGER with expert supervision and improvising operations through efficient use of processes and tools like Collection Budgeting Analysis, Cash Flow Management, ERP-based MIS Reporting, Client Relationship Management, and Customer Retention. Skilled in preparing Budget Reports and proficient in undertaking qualitative/quantitative forecasting analysis, identifying operational risks, and finding effective mechanisms to moderate the same. Identified, measured, and recommended improvement strategies for KPIs across all business areas. Analyzed and processed complex financial data sets using advanced querying, visualization, and analytics tools.

Experience

1. Crm

   Bhadra Group

   Oct 2018 — Present · Bengaluru, IN

   Handled complete CRM activities for ongoing 5 projects in Bangalore and managed an 8-member team of technical CRM to meet client expectations.• Managed customer lifecycle, updated customer data in ERP (In4Suit), led generated by improving customer experience (referral through existing cliental).• Follow up on submittals, collections/payment follow-ups with customers, advising and closure on bank loans (if required) and driving complete post-sales activities.• Coordination and managing registrations, followed up by unit handover with proper documentation.• Addressed and managed escalated customer queries (in-line with payment terms, modification requests etc.); improved customer profitability band by advising on in-house interior packages available.• Established enforcement of customer retention along with necessary records maintenance, a timely update on progress status (monthly basis) and keeping the client informed on bylaw amendments from time to time.• Raised performance in areas of sales, marketing, and operations by identifying and targeting areas in need of improvement.• Maintained team efficiency by strategically delegating daily activities, monitoring output, and rewarding positive contributions

Education

• Scaler

  Skill Mastery Certification, SQL

• Imarticus Learning Private Limited

  Machine Learning & Deep Learning Prodegree

  2019 — 2020

• Imarticus Learning Private Limited

  Data Science Prodegree

  2019 — 2020

• PPN Degree College

  B.Com., Taxation, Accounting, Finance

  1999 — 2002

• ICFAI Business School

  MBA, Finance & Marketing

  2006 — 2008

Skills

• Business Planning
• Crm
• Sales
• Project Planning
• Mis
• Product Management
• Portfolio Management
• Competitive Analysis
• Selling
• Financial Modeling
• Marketing
• Budget
• Management Information Systems (Mis)
• Business Development
• Real Estate Development
• Budgets
• Finance
• Vendor Management
• Banking
• Team Management
• Strategy
• New Business Development
• Investments
• Strategic Planning
• Real Estate
• Negotiation
• Valuation
• Customer Service
• Market Planning
• Marketing Strategy
• Corporate Finance
• Customer Relationship Management (Crm)
• Market Research
• Mortgage Lending
• Business Strategy
• Management
• Team Building