Deependra Singh

Front Office Supervisor @Hilton

Managed a 404-room hotel, leading a team of 3 receptionists and a conciergeManaged Room assignments, Check In and check outHandle Refunds in a timely and accurate Manner.Throughly review team is doing the checklist on time.Checking weekly inventory of the rooms, determined rooms to be blocked for maintenance,renovation or special events.Applied problem-solving skills to streamline front desk operations.Increased revenue through Effective room allocation and upselling.Achieved measurable improvements in guest service efficiency.Developed collaborative strategies to maintain high occupancy rates.Strengthened guest communication protocols via Kipsu messaging platform, whilst enhancingteam performance through structured training programmes.