Deepashree Chinnappa
📚Learning & Development Innovator 🌱| 🚀 Driving B2C Sales 💼 & Customer Success 🌟 | 🌐Global Events Operations Specialist | Building Brick&Bolt 🛠️
- Role
- Manager - Learning & Development at Brick & Bolt
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Deepashree Chinnappa
During the first 8 years of my career, I excelled in the Events Industry and established…
Experience
Manager - Learning & Development
Jan 2020 — Present · Bengaluru, IN
Present Responsibilities:Training & Development – Conduct ILT, OJT, Experiential Learning, Coaching & P2P Learning; implement LMS for engagement & performance tracking; drive TNI & TNA; run refresher programs to boost efficiency.Sales Enablement – Equip teams with Inhouse CRM; refine sales pitches & SOPs; conduct quality audits; enhance workforce productivity & ramp-up time.Customer Experience & Growth – Collaborate with Product & Tech for LMS, assess sales candidates for training alignment.Key Achievements : At Brick & Bolt, I played a pivotal role in scaling operations from 30 to 700+ employees.Through structured training programs, I enhanced operational efficiency, productivity & sales performance.Trained 500+ professionals through ILT, OJT, Experiential Learning, Coaching, and P2P Learning.Implemented LMS, enhancing learning engagement & performance tracking.Optimized workforce productivity (70% improvement) by reducing ramp-up time.Enabled sales teams with Inhouse CRM tools, refining sales pitches & boosting conversions. Developed city-wise SOPs, improving customer handling & service consistency.Led Quality Audits for sales, defining SOPs & governance frameworks.Drove TNI & TNA initiatives, aligning training with business priorities.Launched refresher programs, achieving 80% operational efficiency gains.Collaborated with Product & Tech teams to enhance LMS.Recruited & assessed sales talent, ensuring alignment with training standards.
Education
M.E.S (Education Society)
Bachelor of Arts (B.A.)
2004 — 2007
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