Deepa Sacheti

About Deepa Sacheti

A people-focused leader with progressive experience in the Information & Technology world spanning across Product Engineering, Global Customer Support, Cloud Operations & Customer Success. Proven ability to collaborate with multi-cultural stakeholders and team members, enterprise customers, partners across APAC, EMEA and NA with added value to business. Driving strategic planning & execution with a sense of urgency, driving Accountability and Ownership are my guiding principles. My core strengths lie in Product Technical Support, Client Empathy & Escalations Management, Operational Management & Excellence, Stakeholder Management, Objective approach in driving Process Improvements, Agile/Scrum practices, Tribes/Squads/Alliance scaling model, Performance Management, Talent Management

Experience

1. Senior Director and Head of Americas Global Client Support

   Pegasystems

   Apr 2022 — Present · US

Education

• University Of Pune

  Bachelor Of Engineering,, Computer Science

  1992 — 1996

Skills

• Testing
• Solution Architecture
• Enterprise Architecture
• Eai
• Web Services
• Requirements Gathering
• Agile Project Management
• Management
• Agile Methodologies
• Scrum
• Product Management
• Soa
• Software Project Management
• Project Portfolio Management
• Requirements Analysis
• Websphere
• Business Process Design
• Software Development
• Pega Prpc
• Weblogic
• Systems Analysis
• Java Enterprise Edition
• Integration
• Sdlc
• Pre-Sales
• Spring