Deepanti Arora

Customer Service Representative Global Team @BFL CANADA

Toronto, ON, CA

Proactively manages a book of business by reviewing the client’s exposure and loss history and proposing appropriate coverages and/or solutions.Where necessary, develops account strategies, presentations, and other forms of communication with the client.Ensures maximum retention of book by providing exceptional client service by regularly contacting existing clients to ensure quality service is being delivered and needs are met and exceeded.Responds to telephone calls and written inquiries from clients and marketing team in a timely and professional manner.Submit to marketing all renewals and endorsements in a timely and efficient manner.Prepares proposals for new and renewal business.Reviews policy wordings and other documentation for accuracy and completeness and prepare request for Policy Replacing cover note.Participates in industry functions and targeted public relations activities.On program review for preparation of underwriting submissions for accuracy and coverage checklistsMaintains appropriate documentation for various accounts and/or correspondence.Requests and follows up with marketing team for outstanding information, endorsements or policy documentation including review of all policy wordings and other documentation for accuracy and completeness and as required, notes and corrects errors.Notes any changes by highlighting on processing form for processors to clearly identify requirementsCreates abeyances and follows up for outstanding items from marketers and clients.Monitors and does second follow-ups on outstanding client receivables; if not attained, brings to Client Executive attention.Processes incoming mail and directs to appropriate personnel within the department.Works with Accounting to resolve accounting discrepancies and related issues.

Dr. A.P.J. Abdul Kalam Technical University

Master of Business Administration - MBA

SKV GIRLS SCHOOL RAJOURI GARDEN

CBSE SENIOR SECONDARY

IMT CDL Ghaziabad

Post graduate diploma in management

Guru Gobind Singh Indraprastha University

Bachelor of Business Administration (B.B.A.)