Deepanshu Trivedi
Network Escalation Engineer | SD-WAN (Meraki) | Palo Alto | Routing & Switching
- Role
- Network Escalation Engineer at ECI
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
Experience
Network Escalation Engineer
Mar 2024 — Present · Indore, IN
Provide customer support to clients located across the globe.Troubleshoot/resolve complex issues and handle service requests for clients related to Cisco routing and switching infrastructure, Cisco Meraki and legacy wireless infrastructure, Palo Alto technologies, Cisco, and Fortinet firewalls.Collaborate with relevant teams, departments, or external parties to resolve cases that require specializedFocus on customer satisfaction by providing excellent service, addressing concerns promptly, and seeking feedback on the resolution process.Evaluate customer’s network and perform Network and Vulnerability assessment and remediation.Prepare change scripts and perform changes on client network infrastructure.Undertake network projects such as turning up a new client office infrastructure, setting up remote access VPNs and site to site VPNs on large scale, handling network refresh projects, etc, and strive to deliver within the deadline.Take part in remote client onboarding and offboarding processes, ensuring seamless transitions and setup.Engage proactively with clients to comprehend their unique network requisites and collaboratively engineer tailored solutions that align with their goals.Lead and drive network design strategies while meticulously outlining scope of work for client projects, ensuring precision and clarity.Participate in weekly calls with various clients related to project work or general task work.
Education
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor of Engineering (B.E.), Information Technology
MPboard
Bachelor of Engineering (B.E.), Information Technology
Skills
- Tcp/Ip
- Switches
- Networking
- Cisco Technologies
- Network Administration
- Windows Server
- Ccna
- Troubleshooting
- Network Security
- Network Engineering
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