Deepanshu S.
Administrator 2 | IT Audit & Compliance Expert | macOS & Windows Specialist | Desktop & Application Support | 6+ Years Experience | Wipro | Jaipur
- Role
- Administrator L2 at Wipro
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Deepanshu S.
IT Support Specialist | Desktop & Application Admin | Ensuring Smooth Tech Ops for Teams & Clients*With 6+ years in IT support & system administration — from Wipro to local SMBs — I’ve mastered macOS/Windows environments, desktop troubleshooting, compliance audits, and keeping end-users happy (even when their printer hates them ). Passionate about clean setups, secure workflows, and turning tech chaos into calm.Currently: Managing desktop fleets & app deployments Running IT audits & ensuring policy compliance Supporting hybrid teams across Jaipur & remote locationsLet’s connect — whether you need help fixing a laptop, optimizing workflows, or just chatting tech!
Experience
Administrator L2
Oct 2019 — Present · Jaipur, IN
IT Support Specialist | Wipro,Current Project: ICICI BANK “Enterprise Desktop & Compliance Initiative”Responsible for end-to-end desktop administration, application support, and IT compliance across macOS & Windows environments. Key focus areas: Managed 600+ client endpoints — ensured 99% uptime & resolved hardware/software issues within SLA Conducted quarterly IT audits — identified gaps, updated policies, reduced security risks by 30% Supported hybrid workforce — remote troubleshooting, VPN setup, printer/scanner configs Collaborated with cross-functional teams to deploy new applications & streamline workflows Maintained detailed documentation & trained users on best practices for tools like Office 365 & Adobe Suite→ “Reduced ticket resolution time by 20%”→ “Handled 100+ monthly support requests with 95% satisfaction rate”
Education
NICL
Certification, Computer and Information Sciences and Support Services
NICL ( National Institute of Corporate Learning)
Certification , JAVA
University of Rajasthan
Master's degree, Business Administration and Management, General
NICL ( NATIONAL INSTITUTE OF CORPORATE LEARNING)
Certification , C and C++
University of Rajasthan
Bachelor of Commerce - BCom, Business Administration and Management, General accounting
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