Deepanshu Pal
Service desk Engineer | IT technical support| Active Directory | Office 365 | Incident & Ticket Management | ServiceNow | Troubleshooting Specialist
- Role
- Service Desk Specialist at TP
- Location
- North Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Deepanshu Pal
I have 3.9+ years of experience in IT Technical Support, specializing in troubleshooting Windows-based systems, handling incidents, and providing end-to-end technical assistance for global users in fast-paced environments.I have hands-on expertise in:• Incident creation, prioritization & escalation• Monitoring system alerts, logs & events• Active Directory user management• Password resets & access provisioning• Outlook & mailbox troubleshooting• Disk, CPU & memory threshold monitoring• VPN, network connectivity & MS Teams issues• ServiceNow / ticketing tools• Knowledge base documentation.Key strengths include: 95%+ SLA compliance Handling 30–40 tickets/day Strong root-cause analysis Excellent communication & customer handling Rotational shift flexibilityI focus on delivering quick resolutions, reducing downtime, and improving end-user satisfaction through structured incident management and well-documented processes. Open to opportunities across India — Technical Support, Service Desk, Analyst, Desktop Support, L1.5 roles.
Experience
Service Desk Specialist
Nov 2022 — Present
Education
KCC Institute of Technology and Management - Greater Noida
B.tech, Civil Engineering
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.