Deepanshu Jain
PMO Business Operations Lead at Capgemini || CSM® || ITIL v4F Certified || LSSYB.
- Role
- Governance and Business Operations Lead at Capgemini
- Location
- Navi Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Deepanshu Jain
Currently working with Capgemini as a PMO lead(Project Management Official).**…
Experience
Governance and Business Operations Lead
Feb 2020 — Present · Mumbai, IN
Project management, Team handling and work allocation between team.• Managing overall activities allied with PMO Ops like On-Offboarding for both onshore & offshore, Admin activities like ODC Access Management, Seat Allocation, Asset Management etc.• Driving the CRB (Change Review Board) & CAB (Change Advisory Board) meets with the stakeholders, discussing the changes with Tower leads & getting the approval/rejection from Project clients.• Responsible for analytical work like Cost Analysis, Ad-hoc Reporting Analysis, Score Card preparation & Analysis.• Connecting with Procurement team & streamlining process for handling Sub-Contractor’s on-boarding in account & getting all the contracts in place.• To manage budget booking process of the project with both onshore & offshore leads and to maintain complete tracker with trends and progress as per the updated data.• To take a charge for budget booking and make sure to complete all tasks like PO/PR (Purchase Order/Request) creation by coordinating with respective teams.• Anchoring client meetings, higher management meeting and internal meetings etc.• RCA in case of any internal or external escalation.• To take interview of new team members in case of requirement of new resource at Project level.• Rating management, Team members leaves/WFH management.• To prepare Weekly/Monthly dashboards based on SLAs.• To handle all kind of Reports on daily/weekly/bi-monthly/monthly basis with the help of reporting applications and excel.• To prepare monthly deck/presentation for different clusters of the Project• Event management of the project, client management for Mumbai, Ad-hoc projects/activities etc.• Partially being a SLA Manager/ Process Lead for monthly analysis on the ticket breaches done as per the Tower.• Creating dashboards for customised data as required in ServiceNow for Tower leads & also for analysis.• Reviewing pain areas & creating improvement plans for achieving the targeted SLAs.
Education
University of Mumbai
Postgraduate Degree
2018 — 2020
St Joseph's Jr. College
H.S.C
2012 — 2013
St. Joseph's High School
S.S.C
2010 — 2011
Mahatma Education Society Pillais College Of Commerce
Bachelor's degree
2013 — 2016
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