Deepanshu Antil
Customer Service Manager @Entain
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WORK HISTORY
Customer Service Manager @Entain
Slough, GB
I effectively managed in-store IT systems at Entain, ensuring operational excellence and customer satisfaction. • Oversaw the functionality of POS terminals and betting machines to facilitate smooth daily operations. • Leveraged Power BI for data analysis, identifying key trends and addressing system issues proactively. • Maintained compliance and data accuracy while engaging with 50-80 customers daily.
EDUCATION
Deenbandhu Chhotu Ram University of Science & Technology
Bachelor of Technology, Computer Science
University of Hertfordshire
Master's degree, Computer Science
ABOUT DEEPANSHU ANTIL
As a Customer Service Manager at Entain, I manage in-store IT systems, including POS terminals and betting machines, ensuring seamless daily operations. My role involves utilizing Power BI to analyze customer and transaction data, handling 50-80 customer interactions daily, and ensuring compliance with regulations. Currently pursuing a Master\'s degree in Computer Science at the University of Hertfordshire, I bring a background in full-stack development from my time at Ducat India, where I worked with Python (Django), HTML, CSS, and JavaScript. My focus is on leveraging my technical expertise in support management, Oracle Database, and WordPress to contribute to operational efficiency and effective data-driven decision-making.
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