Deepanker Ojha
Founder - ZIRAYA I Ex-Funds India, HDFC ERGO, Paytm, Coverfox & Policybazaar | ISB | NUS | MBA
- Role
- Founder & CEO at ZIRAYA
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Deepanker Ojha
My background in spearheading Insurance Digital Sales span 18+ years. I bring along a proven track record of ensuring operational continuity in the business, for my employers, some of the well-known Insurance Brokers / Aggregators, and Global Financial Technology Players, namely, Paytm Insurance, Coverfox, and Policy Bazaar. What sets me at par is my ability to solidify organizational/ brand value, structure Call Center from zero, and implement GTM strategies. Possess strong credentials in successfully managing multi-city Call/Contact Centre, equipped with cutting edge technologies aiding voice & data connect. A quick run-through of facts and figures thus far: Pioneering role in hiring and building a team of top-drawer tele-callers including 200+ headcounts by August 2020. Bolstered the conversion to above 3.5% by setting up the right process and lead management and without any insurance marketing. Recorded life insurance team’s PPA (Performance per agent) above 3.5 Lacs by Dec 2020 and established as the profitable business unit. Built operations and call center sales team from zero to full-scale operational team of 250 advisors within the span of 6 months. Managed to achieve less than 6% attrition because of transparency, learning, growth, and culture.Specialties: Peak & Non-Peak Season Business Practices New Business Opportunity Identification Process Excellence, Re-engineering and Stabilisation Customer Service Delivery (Contact Centre) Productivity (KPI)/Service Level (SLA) Enhancements Attrition, Roster and Shrinkage Management Up-selling / Cross-selling Targets Attainments Change Management
Experience
Founder & CEO
Mar 2025 — Present · IN
Building Ziraya, a next-gen, Tech-enabled outsourcing company focused on performance. From hiring to training and retention, we drive outcomes, not just effort. Flexible, KPI-linked pricing models powered by tech and accountability.
Education
Dr. Ram Manohar Lohia Avadh University
Bachelor of Commerce - BCom, B.Com
2007 — 2010
National University of Singapore
Global Strategic Management
Indian School of Business
Master of Business Administration - MBA, Strategy and Leadership
2021 — 2022
Indian Institute of Management Ahmedabad
Executive Education Program , Taking People Along: Enhancing Communication Competencies
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