Deepank Sikri

About Deepank Sikri

Result-driven professional with over 3 years of expertise in Business Analysis, specializing in the Technology domain to optimize operational efficiency and drive innovation. • Acting as a Business Analyst at Cognizant Technology Solutions, expertly bridging the gap between stakeholders and technical teams to ensure seamless project execution. • Cultivated a skill set in requirement elicitation, documentation, and data analysis, underpinned by a strong grasp of evolving market trends & user principles. • Achieved improvements in project delivery by leveraging agile methodologies, promoting a collaborative environment centered on adaptability, continuous feedback, and iterative enhancement. • Demonstrate analytical and critical thinking skills, enabling the identification of key business challenges and formulation of impactful, forward-thinking solutions.

Experience

1. Business Analyst

   Cognizant

   May 2022 — Present · Bengaluru, IN

   Performed business case analysis and data extraction for cloud-based support operations, reducing ticket volumes by 52% through standardized operating procedures for 15 common issues. • Analyzed 1,200+ monthly support tickets, identifying root causes and implementing self-service capabilities, resulting in a 35% reduction in escalations. • Designed automation for 8 key processes and conducted user behavior analysis on 1,500+ customer tickets, achieving cost-saving strategies. • Delivered weekly, monthly, and quarterly trend analysis reports using Google Sheets, Looker Studio, and BigQuery (SQL), improving reporting efficiency by 75% with Google Gemini. • Acted as a liaison between business and technical teams, delivering customized Statement of Health reports for 60+ client organizations, meeting 100% of delivery deadlines. • Defined and prioritized 50+ backlog items, managing BRDs, FRDs, and 120+ user stories, achieving 95% sprint goal attainment with Agile teams. • Translated requirements from 60+ organizations into actionable user stories, enabling development teams to deliver 98% defect-free deliverables across 10 sprints. • Conducted backlog grooming and stakeholder walkthroughs, presenting progress updates to leadership, securing 100% stakeholder sign-off for continuous delivery

Education

• Jagan Institute Of Management Studies(JIMS Rohini)

  Bachelor's In Computer Applications

  2016 — 2019

• Symbiosis Institute Of Media And Communication, Pune

  Master of Business Administration - MBA

  2020 — 2022