Deepanjan Ray Choudhury

About Deepanjan Ray Choudhury

A hardworking and engaging supervisor with multiple years of experience in blended processes, skilled at training, coaching, and developing high-performing employees. Knowledgeable in KPI analysis, implementation, and corrective planning.

Experience

1. Operations Manager

   DhanInfo

   Dec 2025 — Present · Nagpur, IN

   Managed Property Management operations including lease administration, rent processing, tenant communications, maintenance coordination, and owner reporting.Oversaw Mortgage Servicing functions such as payment processing, escrow management, customer service, default management, and loss mitigation support.Led secured and unsecured Collections operations across early, mid, and late delinquency stages, ensuring adherence to regulatory and client compliance standards.Handled client onboarding and transition for property, mortgage, and collections processes, ensuring smooth handover, documentation, and SLA alignment.Monitored and analyzed KPIs including productivity, quality scores, roll rates, cure rates, AHT, SLA adherence, and customer satisfaction.Ensured compliance with regulatory requirements (FDCPA, CFPB guidelines, fair housing standards, and client-specific policies).Drove quality improvement initiatives through audits, root-cause analysis, and corrective action planning.Trained, mentored, and developed teams through coaching, performance reviews, and execution of Performance Improvement Plans (PIPs).Developed and maintained SOPs, process maps, and MIS reports to standardize operations and improve efficiency.Collaborated with cross-functional teams such as QA, Training, Compliance, IT, and Clients to optimize workflows and enhance service delivery.Prepared operational dashboards and presented performance insights, risks, and recommendations to senior leadership and clients.

Education

• Yashwantrao Chavan College of Engineering - YCCE

  Bachelor of Engineering - BE