Deepanjali Francis
Customer Account Manager @ Avalara | MBA, Consultancy Management
- Role
- Customer Account Manager at Avalara
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Deepanjali Francis
With over Eight years of professional experience, I specialize in account management and customer success, currently serving as a Customer Account Manager at Avalara. I am committed to fostering strong client relationships, ensuring seamless onboarding, and driving business growth. My goal is to align with Avalara\'s mission while delivering exceptional value to clients and contributing to the team\'s success. My expertise in stakeholder management and account growth allows me to provide innovative solutions that meet client needs and support organizational objectives. At Avalara, I work closely with clients to enhance their adoption of our platform and maximize the value of our services. My role involves managing accounts with a focus on customer satisfaction, identifying and closing cross -sell and upsell opportunities, meeting and exceeding revenue targets, strategic planning for growth and adoption of customer base. Prior to this, I contributed significantly to SMS-Magic\'s expansion in the North American and Canadian markets by onboarding and supporting mid-market accounts, building strong partnerships, and helping clients integrate SMS Magic\'s platform across their operations.
Experience
Customer Account Manager
Jul 2024 — Present · Pune, IN
Education
Vellore Institute of Technology
Master of Science (MSc), Biotechnology
2015 — 2017
Birla Institute of Technology and Science, Pilani
Master of Business Administration - MBA, Consultancy Management
St. Xavier's College
Bachelor of Science (BSc), Microbiology and Biochemistry
2012 — 2015
Skills
- Cell Culture
- High-Performance Liquid Chromatography (Hplc)
- Pcr
- Gas Chromatography
- Customer Service
- Life Sciences
- Microbiology
- Pharmaceutical Industry
- Science
- Biochemistry
- Hands-on Training
- Molecular Biology
- Microsoft Office
- Research
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