Deepali Tirodkar

About Deepali Tirodkar

Experienced Deputy Manager with a strong background in portfolio management, client servicing, and business development. Skilled in maintaining relationships with high net worth individuals (HNIs) both in India and abroad, I have consistently exceeded client expectations and achieved their insurance goals. I successfully managed a portfolio of new and existing clients, ensuring their satisfaction by providing prompt and accurate assistance. I led a team of associates handling inbound queries through calls and emails, effectively resolving client concerns and providing valuable advice. During my tenure as a Client Servicing Manager at Eshika Tours and Travels, I actively conducted market research to identify potential business prospects. By mining and refining data, I gathered accurate information necessary to establish connections with top management personnel. Additionally, I employed LinkedIn and strategic meetings to create a strong presence and generate positive word-of-mouth in the market. I collaborated internally to facilitate the on boarding of new clients in coordination with the Operations team. As the Manager of Business Alliance & Client Servicing at Travelport India Pvt. Ltd, I excelled in identifying and recruiting new affiliates across India using diverse approaches, including leveraging social networks. I successfully re-engaged inactive affiliates and deepened relationships with existing partners, contributing to business growth and expansion. Throughout my career, I have demonstrated exceptional interpersonal and communication skills, allowing me to build strong relationships with clients and stakeholders. I am adept at understanding client requirements and providing tailored solutions to meet their needs. With a keen eye for market trends and business opportunities, I consistently deliver results and exceed targets. I am now seeking new challenges and opportunities to leverage my expertise in portfolio management, client servicing, and business development. With a proven track record of driving revenue growth and fostering long-term partnerships, I am confident in my ability to make a positive impact in any organization.

Experience

1. Senior Manager Tours and Client Servicing

   Thomas Cook India Limited

   Nov 2022 — Present · IN

   Handle tours Inbound and Outbound, MICE, Adhoc, and Group tours will be accompanied by groups traveling by coach, or in some cases by car, boat, train, or plane. Welcome groups at their starting point and announce details of travel arrangements and stop-over points.Check tickets and other relevant documents, seat allocations and any special requirements to help with passport and immigration issues assist travelers with check-in, and settle them into their accommodation.Communicate a range of information on itineraries, destinations, and culture inform passengers of arrival and departure times at each destination on the itinerary, and ensure that all members of the group are back on the coach before departing from each stop.Develop a specialist area of knowledge that can be used professional knowledge to answer questions from holidaymakers and to fulfill their expectations of the tour make sure all travel arrangements run according to plan and that accommodation, meals, and service are satisfactory.Organize entry to attractions and transport, such as car hire tosurere that the tour is running smoothly for individual members of the group to respond to questions and offer help with any problems that arise, ranging from simple matters, such as directing a member of the group to the nearest chemist, to more serious issues, such as tracing lost baggage deal with emergencies, such as helping a holidaymaker who is ill or those needing to contact family members urgently make contact in advance with places to stay or visit to check details and arrangements liaise with hotels, coach companies, restaurants, and other clients advise about facilities, such as sights, restaurants, and shops, at each destination occasionally make accommodation bookings on proposed dates.Organize and attend tourism events.