Deepali Salunkhe
Customer Life Cycle Management
- Role
- Customer Experience Manager at Sify Technologies Limited
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Deepali Salunkhe
Dynamic Professional with more than 20 years of expertise in Business Development, Global customer service management, strategy, communications, and sustainability. Capable of detecting and prioritizing activities to address shifting patterns in a changing environment. Strong people management, communication, and business knowledge abilities enable the successful translation of business imperatives to improve value delivery to stakeholders. Respected as a tenacious, solution-oriented, and multi-faceted professional capable of delivering orbit changing projects in challenging circumstances.
Experience
Customer Experience Manager
May 2023 — Present · Mumbai, IN
Network & Network Managed Services, Data Centre Services, Cloud infra.Handling Enterprise customers for West region - Revenue Enhancement, Churn Management, Retention, Renewals, Collection.Responsible for CSAT, Reviewing Monthly customer\'s performance by review meetings. Responsible for QBR / C level engagement to enhance business relationship at account level.
Education
University of Mumbai
Master in International Relations & Strategic Studies, Strategic Studies
Akhil Bhartiya Gandharva Vidyalaya
Madhyama Purna in Instrumental Music, Hindustani Music
.
Diploma in Computer Application
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