Deepali Bhardwaj
IT Project Manager @CIBC
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WORK HISTORY
IT Project Manager @CIBC
EDUCATION
Conestoga College
Certification, Network and System Administration/Administrator
University of Toronto
Bootcamp, Data Analytics
Centre for development of advanced computing
Post graduation diploma, Embedded systems design
Maharishi Dayanand University
B.TECH, Electrical, Electronics and Communications Engineering
ABOUT DEEPALI BHARDWAJ
As an IT professional with 8+ years of experience, I ensure the reliability, availability, and security of the IT systems and infrastructure for the site operations and corporate team. I also manage and execute important IT projects, such as IT Asset Management including MDM enrolment, in collaboration with the Director of IT and other stakeholders.I am passionate about learning new skills and technologies, and I am currently pursuing ITIL Managing Professional certificate in IT Service Management. I have also gained hands-on experience in data analysis, visualization, and modelling using various tools and platforms from Data Analytics Bootcamp at University of Toronto. I also have a post graduation certification in Network and System Administration from Conestoga College, and a post graduation diploma in Embedded Systems Design from Centre for Development of Advanced Computing.Some of my core competencies include ITIL best practices, leadership, collaboration, prioritization, continuous improvement, root cause analysis, and customer service. I have successfully improved the user retention rate by 25%, reduced the incident resolution time by 30%, and maintained a centralized support documentation system. I also actively participate in social initiatives, such as the Global Citizen Program and the Stronger Together Program, to support environmental and gender equality causes.
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