Deepali Ahuja
Analyst
- Role
- Implementation Analyst at ADP
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Deepali Ahuja
I am a seasoned Customer Support Professional with over 9 years of experience in resolving complex customer issues, optimizing workflows, and enhancing user satisfaction in SaaS environments. My passion lies in bridging the gap between technology and customer needs, ensuring seamless experiences that drive loyalty and retention.In my current role as Senior CSR (Client Implementations Specialist) at ADP India Pvt Ltd, I manage client satisfaction for over 150 accounts, achieving a 95% implementation success rate. By leveraging my expertise in Salesforce CRM, case management systems, and data analysis, I consistently deliver measurable results that align with organizational goals.Employers in my field seek professionals who can interpret data, streamline processes, and foster positive relationships. My ability to absorb new technologies quickly and implement solutions effectively makes me an asset to any organization aiming for operational excellence.Outside of work, I am passionate about continuous learning and professional development. I am currently pursuing an MBA to further refine my business acumen and technical expertise.Let’s connect! I’m always eager to exchange ideas and explore opportunities to create impactful customer experiences. Feel free to reach out here on LinkedIn or via email at a••••••••@gmail.com.
Experience
Implementation Analyst
Jan 2026 — Present · Pune, IN
Education
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration, Business/Commerce, General
RBA
SSC, Matriculate
2006 — 2008
NMIMS CDOE
Master of Business Administration - MBA
Yashwantrao Chavan Maharashtra Open University (YCMOU), Nashik
Bachelor of Commerce - BCom
Grace Tutorials
HSC, Commerce
2009 — 2010
Skills
- Business Development
- Strategy
- Primary Research
- Salesforce.com
- Competitive Analysis
- Market Intelligence
- Statistics
- Marketing Strategy
- Analysis
- Marketing
- Data Mining
- Marketing Research
- Secondary Research
- Positive Team Player
- Public Speaking
- Cold Calling
- Training
- New Business Development
- Sales Operations
- Customer Service
- Teamwork
- Business Analysis
- Team Management
- B2b
- Outsourcing
- Bpo
- Management
- Analytics
- Business Strategy
- Lead Generation
- Vendor Management
- Data Analysis
- Business Intelligence
- Telemarketing
- Market Analysis
- Integrity
- Microsoft Office
- Sales
- Microsoft Word
- Market Research
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