Deepali Ahuja

Analyst

Role
Implementation Analyst at ADP
Location
Pune Division, MH, IN
LinkedIn followers
500 followers

About Deepali Ahuja

I am a seasoned Customer Support Professional with over 9 years of experience in resolving complex customer issues, optimizing workflows, and enhancing user satisfaction in SaaS environments. My passion lies in bridging the gap between technology and customer needs, ensuring seamless experiences that drive loyalty and retention.In my current role as Senior CSR (Client Implementations Specialist) at ADP India Pvt Ltd, I manage client satisfaction for over 150 accounts, achieving a 95% implementation success rate. By leveraging my expertise in Salesforce CRM, case management systems, and data analysis, I consistently deliver measurable results that align with organizational goals.Employers in my field seek professionals who can interpret data, streamline processes, and foster positive relationships. My ability to absorb new technologies quickly and implement solutions effectively makes me an asset to any organization aiming for operational excellence.Outside of work, I am passionate about continuous learning and professional development. I am currently pursuing an MBA to further refine my business acumen and technical expertise.Let’s connect! I’m always eager to exchange ideas and explore opportunities to create impactful customer experiences. Feel free to reach out here on LinkedIn or via email at a••••••••@gmail.com.

Experience

  1. Implementation Analyst

    ADP

    Jan 2026 — Present · Pune, IN

Education

  • SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

    Master of Business Administration, Business/Commerce, General

  • RBA

    SSC, Matriculate

    2006 — 2008

  • NMIMS CDOE

    Master of Business Administration - MBA

  • Yashwantrao Chavan Maharashtra Open University (YCMOU), Nashik

    Bachelor of Commerce - BCom

  • Grace Tutorials

    HSC, Commerce

    2009 — 2010

Skills

  • Business Development
  • Strategy
  • Primary Research
  • Salesforce.com
  • Competitive Analysis
  • Market Intelligence
  • Statistics
  • Marketing Strategy
  • Analysis
  • Marketing
  • Data Mining
  • Marketing Research
  • Secondary Research
  • Positive Team Player
  • Public Speaking
  • Cold Calling
  • Training
  • New Business Development
  • Sales Operations
  • Customer Service
  • Teamwork
  • Business Analysis
  • Team Management
  • B2b
  • Outsourcing
  • Bpo
  • Management
  • Analytics
  • Business Strategy
  • Lead Generation
  • Vendor Management
  • Data Analysis
  • Business Intelligence
  • Telemarketing
  • Market Analysis
  • Integrity
  • Microsoft Office
  • Sales
  • Microsoft Word
  • Market Research

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Deepali Ahuja — Implementation Analyst at ADP in Pune Division, MH, IN | Unifers