Deepak Yadav
ITSM & Service Integration Consultant at Hexaware | Driving Operational Excellence | Pursuing MBA Tech at IIT Jodhpur
- Role
- Itsm and Service Integration Manager at Hexaware Technologies
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Deepak Yadav
In a multi-Supplier ecosystem, a critical outage quickly turns into a blame game between the cloud, network, and app vendors. For the last 13+ years, I have built Service Integration and Management (SIAM) operating models to stop the finger-pointing.I architect clean data foundations (CMDB/CSDM) that establish a single source of truth, helping complex enterprises transition from managing vendor SLAs (server uptime) to enforcing XLAs (business outcomes and user experience).Right now, every board wants to deploy AI, but you cannot have Artificial Intelligence without Information Architecture. To bridge this gap, I am completing my MBA in AI & Analytics at IIT Jodhpur, combining my hands-on ServiceNow expertise with strategic frameworks to design AIOps orchestration tools that actually work:• Service Integration & Management (SIAM)• Multi-Vendor Governance• ServiceNow Architecture (CSDM/CMDB)• AI Governance & StrategyI write a weekly newsletter breaking down the realities of enterprise IT. above, or send me a message if you are navigating a complex multi-vendor ecosystem.
Experience
Itsm and Service Integration Manager
Apr 2024 — Present · Noida, IN
In my current role, I am responsible for leading and managing multiple key IT service management processes within Hexaware Technologies:Incident Management: Addressing and resolving IT service disruptions promptly to minimize business impact.Major Incident Management: Leading the response to major IT incidents to ensure quick resolution and maintain business continuity.Problem Management: Identifying and resolving the root causes of recurring incidents to prevent future issues and enhance system stability.Change Management: Overseeing the assessment, approval, and implementation of changes to IT infrastructure to ensure seamless transitions.Release Management: Managing the entire lifecycle of releases, facilitating the rollout of new features and updates with minimal disruption.Service Level Management (SLM): Crafting, negotiating, and maintaining service level agreements that align with business requirements and deliver exceptional IT service quality.Request Fulfillment (JML): Handling all IT service requests related to employee movements including joiners, movers, and leavers, ensuring efficient processes throughout the employee lifecycle.
Education
School of Management and Entrepreneurship, IIT Jodhpur
Master of Business Administration - MBA
2024 — 2026
Maharashtra State Board of Secondary Education
Secondary School Certificate
2000 — 2001
Maharashtra State Board of Technical Education
Diploma
2003 — 2007
Dr. Babasaheb Ambedkar Marathwada University, Aurangabad
Bachelor of Engineering (B.E.)
2007 — 2012
Product Career Academy
Certificate Program in Product Management
2024
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