Deepak Wadhawan
India Leader, Concentrix | Scaling high performance global operations | Architecting AI-driven CX at scale | Growing next gen leadership | Enterprise Integration
- Role
- Senior Vice President - India Delivery & Operations at Concentrix
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Deepak Wadhawan
As Country leader for Concentrix India, I lead a global business anchored in people, performance, and long-term value creation — increasingly powered by AI, digital innovation, and intelligent operations. With over three decades of experience, I have built and scaled multi-line operations across industries and geographies, holding progressively broader mandates at local, regional, and global levels. My leadership journey has been defined by continuous transformation — building resilient, high-performing teams while navigating complex growth cycles, technology shifts, and market evolution. I hold end-to-end accountability for business performance — driving growth, profitability, operational excellence, and differentiated client outcomes. I work closely with global Sales and Account Management teams to incubate new growth areas, scale emerging digital and AI-led capabilities, and build enterprise-grade, multi-location delivery models. AI and automation are central to our next phase of value creation. We are embedding intelligent workflows, analytics, and GenAI-driven solutions across customer experience, operations, and enterprise functions — enabling speed, precision, and scalable impact for our clients.I have led three large-scale enterprise integrations post-acquisition, ensuring operational continuity, cultural alignment, and sustained momentum — while modernizing platforms and accelerating digital maturity.Beyond business results, I serve as Executive Sponsor for Diversity initiatives at Concentrix India. I strongly believe inclusive leadership is not just good culture — it is good business.I actively contribute to industry thought leadership through collaborations with NASSCOM, including leading a major GCC event in Hyderabad, and previously served as a member of the NASSCOM BPM Council (pre-2025 cohort).As Country leader at Concentrix India, I lead a global business anchored in people, performance, and long-term value creation — increasingly powered by AI, digital innovation, and intelligent operations.
Experience
Senior Vice President - India Delivery & Operations
Oct 2025 — Present · IN
Education
Indian Institute of Management Ahmedabad
Training Certification in Business Management
2010 — 2010
IHM Lucknow
Dimploma in Hotel Management and Catrering Technology
1993 — 1996
Skills
- Bpo
- Service Delivery
- Business Analysis
- Global Delivery
- Strategy
- Cross-Functional Team Leadership
- Business Transformation
- Recruiting
- Pre-Sales
- Customer Satisfaction
- Employee Engagement
- Transition Management
- Human Resources
- Process Improvement
- Operations Management
- Project Delivery
- Program Management
- Six Sigma
- Consulting
- Outsourcing
- Resource Management
- IT Service Management
- Change Management
- Business Development
- Banking
- Business Strategy
- Team Management
- IT Strategy
- Vendor Management
- Business Process
- Business Process Re-Engineering
- Leadership
- Strategic Planning
- Employee Relations
- Integration
- Business Process Improvement
- Business Intelligence
- Telecommunications
- Talent Management
- Project Planning
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