Deepak Vedarthan
Senior Vice President, Global Customer Success @Ushur
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WORK HISTORY
Senior Vice President, Global Customer Success @Ushur
Senior Vice President of Customer Success at Ushur, overseeing all post-sales functions, including Onboarding, Implementation, Professional & Managed Services, Customer Success Management, Customer Operations, and Customer Support. Honored to lead and scale a global team dedicated to delivering exceptional outcomes for Ushur’s world-class customers. As a member of the Executive Leadership Team, driving strategic initiatives to accelerate digital transformation, harness the power of the cutting-edge Ushur Platform, and position the company for scalable growth in AI-driven customer experience automation.
EDUCATION
Stanford University Graduate School of Business
Advanced Project Management
California State University, Los Angeles
B.S., Computer Information Systems
California State University, Los Angeles
MBA, Strategy Management
Stanford University Graduate School of Business
LEAD, Leadership
Stanford University Graduate School of Business
Stanford LEAD - Distinguished Scholar, Executive Leadership
Cornell University
High Impact Leadership
SKILLS
ABOUT DEEPAK VEDARTHAN
Global SVP of Customer Success | Executive Leader | Post-Sales Transformation | Growth StrategistGlobal Customer Success Executive with 23+ years of experience leading end-to-end post-sales functions—including Customer Success, Customer Support, Professional & Managed Services, Customer Enablement, and Customer Operations—for global, growth-stage organizations. Known for building and scaling high-impact teams that drive customer value, loyalty, and revenue expansion. Proven success in leading complex digital transformation initiatives, managing full P&L responsibility, and aligning customer-centric strategies with business goals. A trusted executive partner who drives measurable outcomes through operational excellence and a relentless focus on the customer journey.• 23+ years of post-sales leadership (Customer Success, Professional/Managed Services, Support, Enablement, Operations) with a track record of scaling SaaS startups and enterprise organizations.• Delivered NRR consistently above 120%, CSAT 90%+, and double-digit ARR growth through adoption, retention, and expansion strategies.• Deep expertise with AI-first and AI-native companies, including Agentic AI applications, driving customer adoption, automation, and differentiated customer experiences.• Trusted C-level and board advisor, building executive engagement programs that secured multi-million-dollar expansions and referenceable customers.• Partnered with Fortune 500 and public sector clients on digital transformation initiatives (cloud migrations, workflow automation, AI/ML), improving scalability, agility, and efficiency.• Skilled at scaling high-growth startups, setting foundations for exponential growth through governance models, KPI dashboards, and repeatable playbooks.• Global people leader, managing organizations of 200+, launching leadership development programs, and improving employee engagement by 20%+.• Drove strategic GTM initiatives with Sales, Marketing, and Product, securing new logos in manufacturing, consumer services, and transportation verticals and creating 8-figure pipelines.
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