Deepak Singh
Senior Consultant @ PWC | CRM | Driving digital transformation and improving customer experience | Trained Scrum Master | Salesforce Certified Sales Cloud Consultant | Placement Committee| Great Lakes PGPM
- Role
- Business Consultant at Cognizant
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Deepak Singh
Customer-centric professional with 5+ years\' of experience in increasing customer satisfaction levels and business performance by analyzing data while serving as an intermediary liaison between a company and the customers.Adept at listening to client’s needs, then analyzing and implementing the best designed solution. Devoted his career to developing winning strategies, fostering brand recognition and growth while positively impacting businesses and communities.Expert in Implementation of Agile SAFe methodology – Conducting Scrum events such as Planning, Daily stand-up, Retrospective, etc. Expertise in digital transformation, CRM strategy, implementation and doing RFPs. With his excellent communication and interpersonal skills, he has managed to create strong client and stakeholders\' relationships. he has good understanding of Agile tools such as Microsoft Azure, Confluence and JIRA and CRM tools such as Microsoft Dynamics and Salesforce
Experience
Business Consultant
Sep 2023 — Present · Mumbai, IN
Worked on business consulting projects from diverse industrial domains, primarily focusing on sectors such as Automobile and Healthcare.• Worked closely with stakeholders and conducted thorough client interviews to understand and solve various business problems effectively.• Conducted comprehensive requirement gathering sessions, workshops and created detailed functional documentation for solution design.• Translated functional requirements into Epics, user stories and managed them using confluence, JIRA, also conducted Scrum Events such as planning, daily stand-up• Designed business workflows for clients, leading to an increase in their operational efficiency.• Guided clients in developing business evaluation trackers and dashboards in Tableau for actionable insights.• Documented solution designs and performed impact assessments to manage change effectively within projects.• Facilitated high level workshops to align stakeholder objectives and drive consensus on key initiatives.• Actively involved in creating RFPs, leading to the acquisition of new clients and the expansion of business opportunities.
Education
University of Mumbai
Bachelor of Engineering - BE, Mechanical Engineering
2015 — 2019
ICLES Motilal Jhunjhunwala College - India
HSC, Science
2015
Sai Holy Faith High School - India
SSC
Great Lakes Institute of Management Gurgaon
PGPM, Analytics
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