Deepak Sadan

About Deepak Sadan

Solution-oriented consultant with over 10 years of experience in Microsoft…

Experience

1. Support Escalation Engineer

   Microsoft

   Sep 2010 — Present

   Office 365 Exchange online Escalation support for customers from 1 user to users across all types of migrations and environments. Successfully helping Microsoft customers get to the cloud. I provide mentoring and training of peers that are new to the specialty as well as general community training through webcasts. Delivered Executive Briefing Center Direct Sessions on Exchange 2013, Windows Azure and Cloud Computing. Delivered 5 days Exchange online Administrator training to customer and Exchange online and Office 365 Identity training to Premier Field Engineers across APAC. Provide solutions to problems relating to Exchange Infrastructure for Premier customers for Office 365, Hybrid Setup with Microsoft Exchange Server 2013, 2010 and 2007 Solve highly complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty. Participating in case studies & technical training to share knowledge with other engineers and develop efficient customer solutions within nominated SLA timeframes. Assessments of Current Customer Infrastructure provide information on feasibility and sustainability Isolating problems and providing solution in the minimum stipulated time.

Skills

• Windows Azure
• Group Policy
• Troubleshooting
• Project Management
• IT Operations
• Microsoft Exchange
• Messaging
• Office 365
• Itil
• Solution Architecture
• System Administration
• Enterprise Architecture
• Cloud Computing
• Active Directory
• Blackberry Enterprise Server
• Exchange Online
• Powershell