Deepak Kumar
Certified Six Sigma Master Black Belt | Certified Data Scientist | Process Improvement | Quality Management | Lean | Kaizen | Consulting | Transformation | RPA | Process Re-Engineering | Automation | Data Visualization
- Role
- Head - Quality at IGT Solutions
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Deepak Kumar
Process Improvement, Consulting, Transformation, Re-engineering, LEAN, Six Sigma, Automation, Robotic Process Automation, Data Visualization & Data Science.Specialties: Six Sigma Master Black Belt & Data Scientist.
Experience
Head - Quality
Aug 2022 — Present · Gurugram, IN
Leading Quality Function across 4 sites for one of the biggest clientso Gurugram, Manila, Iloilo, Bogota, Guangzhou & Cape Town• Driving Process Improvement using LEAN Six Sigma, Transformation, RPA, Process Re-Engineering, Kaizen, Digitization & Automation• Driving Quality Management & Assurance through QMP framework• BVA approach - E2E Study for identifying opportunity & suggesting value additions to clients• Focus on generative AI implementation – opportunity identification & deployment strategies• Process Mapping & FMEA• Measurement & Base-lining Initiatives• Spreading Quality DNA through LEAN & Six Sigma Trainings• Driving Innovation Strategy• Data Visualization – Driving implementation of data visualization using Google Studio, Power BI & Tablea
Education
Sikkim Manipal University - Distance Education
Master of Business Administration (MBA), Finance
2011 — 2015
Delhi University
B.Com (P), Commerce
Institute of Management Technology, Ghaziabad
General Management Program, Management, Leadership
2013 — 2013
The Army Public School, Dhaula Kuan, New Delhi
3rd standard till 12th standard, Commerce
1989 — 1999
St. Xavier's School
1st - 2nd Standard, CBSE
1987 — 1989
Skills
- Business Process Outsourcing (Bpo)
- Business Process Improvement
- Management Information Systems (Mis)
- Process Improvement
- Vendor Management
- Service Delivery
- Transition Management
- Performance Management
- Crm
- Quality Assurance
- Bpo
- Offshoring
- Contact Centers
- Six Sigma
- Recruiting
- Customer Relationship Management (Crm)
- Outsourcing
- Process Excellence
- Mis
- Employee Engagement
- Performance Appraisal
- Team Management
- Call Centers
- Operations Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.