Deepak Rawat
Director & Lead Architect | Digital WorkPlace Practice, Presales & Solutioning Services| EUC | AI / ML | Intelligent Automation | Experience | XLA | Sentiment | Bots | RPA | Chatbot | Conversational Systems | Voice Bots
- Role
- Director & Lead Architect - Dwp Service Desk, Field Services & Euc (Practice, Presales & Solutions) at Wipro
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Deepak Rawat
A SME of Digital Workplace End User Computing, Unified Service Desk, Field Services, End User Workplace & Tools Presales, Solutions, Transformation & Technology Practice with 19+ years of hands on experience. • Digital Workplace Service Desk Productivity Solution Management for B2B, B2C & B2E Customers - ACD, CRM, Chat, IRMS, Co-browsing, CTI and Desktop Popup, Community, Social, CX, ERMS, EFM, IA, IVR, IT Operations Analytics, KM, Mobile CS, NBA, RPA, Password Reset, Predictive dialing, Proactive outbound, Process guidance, QM, Remote Support, Self Heal, Self Service, Speech Analytics, Voice Bio, Workspace, Video, Virtual Assistants, WFM, Desktop Automation, Application Store, Visualization, Cloud, User Profiling, Resource Scheduling, Mobile Device Mgmt, Network Monitoring, App Monitoring, ZF, Cognitive Computing, Autonomic Computing, Behavior and Social Informatics, Security, SMAC areas. • Industry Research & Intelligence • Presales & Solutioning, RFI/ RFP Support • Transformation, Transition, Automation Projects • CMM, Cobit, ITIL, ISO 27001, TOGAF
Experience
Director & Lead Architect - Dwp Service Desk, Field Services & Euc (Practice, Presales & Solutions)
May 2022 — Present · Noida, IN
Provide end to end solution strategy and effort estimates on End User computing solution of medium and large size opportunities for global customers- Plan and estimate transition and transformation approach - Participate in customer sessions/solution walk-through, Due Diligence and contract negotiations activities- Provide effective resolution to customer queries, understand customer requirements, business impact, and ensure to propose a deliverable solution - Competitive Product Design Support and Solution Support - Apply domain expertise and innovative ideas to architect/design solutions, evaluate multiple options to meet client\'s business requirements- Partner Relationship Management - Respond to RFI / RFP’s prepare solution documentation and presentations. Driving RFI / RFP and other proposal activities to successful proposals.
Education
Delhi University
Bachelor of Commerce - BCom
2015 — 2018
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