Deepak Palled

About Deepak Palled

Strategic, AI-native product leader with 19+ years of experience delivering enterprise-grade products across the cloud stack (IaaS, PaaS, SaaS). Proven track record of driving product outcomes from 0→1 incubation to 1→N scale in high-growth environments, leveraging globally distributed teams.Expert in GenAI-first product management, enabling the design and deployment of autonomous agents and AI solutions that transform PaaS, SaaS, and CRM products. Combines deep technical expertise with sharp business acumen to deliver market-defining innovations with measurable business impact.Brings cross-disciplinary leadership experience spanning AI, product strategy, engineering, cloud big data platforms, IoT analytics, stream analytics, manufacturing operations, and supply chain optimization. Skilled at fostering psychological safety, aligning cross discipline executive stakeholders, scaling high-performing teams, and executing go-to-market strategies that accelerate customer success and enterprise growth.Currently leading Microsoft’s transformation to agentic CRM within Dynamics 365 Sales and Customer Insights Data, pioneering GenAI-powered agents that optimize seller productivity, enhance customer experience, and drive adoption at Fortune 500 scale.

Experience

1. Senior Director of Product Dynamics 365 Sales & Customer Insights Data

   Microsoft

   Feb 2024 — Present · Redmond, WA, US

   Lead Microsoft’s transformation to AI-native, agentic CRM within Dynamics 365 Sales and Customer Insights Data, integrating GenAI-powered agents to automate seller workflows, enhance customer experience, and drive enterprise-scale adoption. Pioneered reusable agentic patterns for lead qualification, opportunity closure, and account insights via Microsoft Copilot Studio, while validating its enterprise-scale capabilities. Launched Microsoft’s first autonomous Sales Agent from concept to public preview in four months, achieving 15% organic growth in week one, 100%+ MoM adoption, and a double-digit revenue uplift per seller in internal pilots. Defined and implemented the AI monetization model for Microsoft Business Applications’ first paid agent, enabling consumption-based revenue.Championed change management and team upskilling in GenAI-native practices, including agent design, prompt engineering, and responsible AI, fostering a culture of rapid prototyping and enterprise-grade delivery. Partnered with 16+ Fortune 500 customers to validate and refine AI agents, achieving 15%-time savings and 80% retention in early adopter programs, and grew AI adoption 100%+ MoM through an engaged early adopter community. Drove GTM, commercial, and metering strategy for Copilot and agents, sustaining strong margins and establishing a scalable business model. Represented Microsoft’s GenAI and agentic vision at flagship events and analyst briefings, reinforcing leadership in AI-powered business applications.

Education

• Siddaganga Institute Of Technology

  Bachelor of Engineering (B.E.), Information Science Engineering

  2002 — 2006

Skills

• Data Warehouse Architecture
• Pre-Sales
• Software Development
• Scrum
• Business Development
• Sql
• Testing
• Asp.net
• Continuous Delivery
• Microsoft Technologies
• Risk Management
• Project Management
• Data Warehousing
• Continuous Integration
• Program Management
• Supply Chain Management
• Microsoft Sql Server
• Requirements Analysis
• Quality Assurance
• Dimensional Modeling
• Software Project Management
• Business Intelligence
• Change Management
• Strategic Planning
• Enterprise Software
• Xml
• Business Process
• Solution Architecture
• Release Management
• Agile Methodologies
• Management