Deepak Oram

About Deepak Oram

I drive customer-centric growth by blending strategy, technology, and execution. With 20+ years at the intersection of marketing, product, and technology, I specialize in orchestrating full-stack marketing, sales, and service experiences that deliver measurable impact across customer journeys and channels.Currently, I lead the modernization of omnichannel customer experience using MarTech at one of India’s largest banks—transforming how we engage millions of customers and empower thousands of employees. From AI-powered personalization and journey automation to campaign orchestration and analytics, I work at the intersection of tech, product, and marketing to scale growth and CX.My career began with a scrappy entrepreneurial dive into web technologies in the early That foundation evolved into a deep capability for always being an early adopter and thus precipitating large-scale, cross-functional initiatives—especially in banking, where regulatory complexity meets the urgency of innovation.

Experience

1. Senior Vice President - Growth Marketing & Martech

   HDFC Bank

   Sep 2017 — Present · Mumbai, IN

   I have had the pleasure of architecting digital experience capabilities of the bank across segmentation, personalization, omni-channel campaign orchestration, digital analytics and digitalization of customer journeys.My current focus is to bring end-to-end impact across customer journey digitization in lending, payments and investments along with growth marketing to drive revenues.

Education

• Indian Institute of Management, Kozhikode

  PGDM, Marketing, General Management

  2007 — 2009

Skills

• Social Media
• E-Commerce
• SEO
• Entrepreneurship
• Product Management
• Business Development
• Digital Marketing
• Advertising
• Business Strategy
• Product Marketing
• Social Networking
• Management
• Cloud Computing
• Marketing Communications
• Marketing
• Lte
• Digital Media