Deepak Nagaraj
Customer Success & Digital Transformation Leader | 10+ yrs in SaaS, AI & Digital Marketing | Salesforce & Oracle Alumnus | Driving Growth & Delight in Tech Partnerships
- Role
- Senior Customer Success Manager at Adobe
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Deepak Nagaraj
A professional whose experience(10+ years) pans across Sales, Customer Success & Account Management, Renewal, Partner Management, Inside Sales, Demand Generation Professional of experience in international and domestic business. Specialities- Customer Focus Sales Strength, Bond well with people. Always open for new ideas, ready to accept challenges- Building Key Strategic Relationships and Leadership abilities concerning team initiatives- Passionate about developing People, designing future-proof processes, and driving positive change. Technology interest - CRM (Salesforce), Oracle HCM, ERP & CX.
Experience
Senior Customer Success Manager
Sep 2025 — Present · Bengaluru, IN
I will be responsible to- Manage client relationships – especially working remotely to assess client maturity and satisfaction- Interact with a broad level of client contacts – from Technical Writers to CLOs and Directors- Present complex information in a clear manner, both written and verbal- Manage multiple customers (and engagements) concurrently- Identify growth opportunities – identifying opportunities to both upsell & cross sell on your accounts- Maintain and build on Adobe’s relationship with our customers by providing guidance, and advice, on ways to deliver value from the product – while managing multiple accounts concurrently- Serve as a customer-facing advocate internally within the Adobe team – working to develop the product with insights from our customers- Manage delivery plans based on internal KPIs; achieve higher product adoption, customer satisfaction and overall health scores- Manage product and technical queries from the customer that occur on your accounts- Manage support issues and escalations for your accounts- Produce regular status, and quarterly activity reports to Adobe leadership- Increase the lifetime value of the Customer through greater advocacy and reference-ability
Education
Anna University
Master of Computer Applications (MCA)
2010 — 2013
Bharathiar University
Master of Business Administration (M.B.A.)
2013 — 2015
Bharathiar University
Bachelor's degree
2007 — 2010
Skills
- Digital Marketing
- SEO
- Crm
- Online Research
- Market Research
- Business Development
- C++
- Web Analytics
- Customer Relationship Management (Crm)
- Training
- Project Management
- Marketing Communications
- Lead Generation
- Marketing
- Smo
- Salesforce.com
- C
- Team Management
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