Deepak Mohan Kumar

About Deepak Mohan Kumar

I\'m a sincere, disciplined, and laser focused Product Manager, relentless in pursuing a…

Experience

1. Product Manager

   Vroozi

   Jan 2017 — Present

   PM of the Invoice product designed for Accounts Payable; responsible for product vision, strategy, roadmap, discovery, definition, delivery. Propelled customer growth from zero to 15+ customers, increased customer satisfaction leading to retention, and continue to steer the team towards the product vision through transformational leadership. Introduced several impactful process changes in collaboration with the team, and outperformed remarkably with a goal to improve product release outcome and customer satisfaction. a. Outcome: 90%+ reduction in customer reported issues; received commendation from the Support team. Proposed, performed research and data analysis, procured buy-in from the executive team, defined, and successfully launched an MVP of the OCR feature to reduce invoice indexing and processing time (30-70%). a. Outcome: Launched to 2 early adopter customers and received positive qualitative feedback. Initiated, obtained buy-in, and launched the invoice automation feature to reduce invoice processing time (10-70%). a. Outcome: Feature adopted by all customers; received positive qualitative feedback. Supported the business goal of onboarding three (3) critical Enterprise customers through proactive identification, resolution, and testing of “go-live blockers” in partnership with the Implementation team. a. Outcome: 2/3 customers launched Vroozi as scheduled; MRR increased by ~15%. Identified and shipped supplemental enhancements in collaboration with Engineering and UX to minimize invoice cycle time and proportion of past due invoices. a. Outcome: Received positive qualitative feedback from all users alike. Authored a company-wide AGILE-and-Design Thinking inspired Product Development process to improve overall product release outcome, inter-team collaboration, and internal communication. a. Outcome: Obtained buy-in; Implemented with the Invoice team - impending outcome assessment.

Skills

• Html
• Java
• Management
• Product Discovery
• Db2
• Jcl
• Cobol
• Cross-Functional Team Leadership
• Project Management
• Product Delivery
• Sql
• Analytical Skills
• Issue Resolution
• Business Analysis
• Customer Research
• People Management
• Performance Tuning
• Data Analysis
• Stakeholder Engagement
• Leadership
• Defining Product Requirements
• Requirements Analysis
• Microsoft Office
• Product Management