Deepak Kumar
Tech Service Expert | Strategy and Operations | Adept in Delivering Efficient Customer Support and Ensuring High Customer Satisfaction
- Role
- Associate Manager- Tech Service Strategy and Operations at Stryker
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Deepak Kumar
With 17+ years of progressive experience across Strategy, Operations, Customer…
Experience
Associate Manager- Tech Service Strategy and Operations
Jan 2024 — Present · Gurugram, IN
Steering the performance of technical services by driving core KPIs alongside extended teams and regional service managers, continuously improving service delivery metrics- Partnering with the National Service Manager to craft and implement long-term strategies, including evaluating key investments, testing innovative customer service methods, shaping manpower strategies, and enhancing service engineers\' skills- Overseeing key strategic projects focused on digitization and other initiatives, ensuring exceptional customer experiences through timely and successful project execution- Developing and streamlining processes within the department and cross-functionally to boost service speed and efficiency, significantly reducing service turnaround times- Leveraging analytics to inform decision-making, enhancing spare parts planning, improving logistics efficiency, and balancing cost management with service quality- Leading regular meetings with internal stakeholders and external customers to ensure alignment and proactively resolve service-related issues- Establishing and refining processes for managing various service providers, ensuring consistent, high-quality service delivery across all partners.
Education
Kurukshetra University
B.Tech
2004 — 2008
Swami Vivekanand Public school, Yamunanagar
High School
2002 — 2004
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