Deepak Luthra

About Deepak Luthra

Digital Transformation and Operating Leader for regulated industries. Worked at the intersection of Financial Services, Life Sciences + IT. I have lived and worked across North and Latin Americas, Europe and Asia-Pac. Proven leader in operationalizing ambitious and “north star defining” programs for Digital and Enterprise Transformation, Platform Modernization, and Innovation focussed on Growth and Performance. Scaling growth for Practices and Products. Hands-on Operator, and credible Partner with Business and Technology leadership. Passionate about next bold leap, Identify inflection points and build ahead of time products.Build Digital Operating Platforms for: 1. Intuitive Customer Engagement & Experience - 2. Products and Services embedded with Intelligence- 3. Digitized Operations - with “Zero Based” Design percept- Seasoned Digital Transformation Leader. Build credible relationships with CXOs and leadership teams in global and private enterprises to drive transformation, maintain close alignment with business priorities, and change management. Embed Digital, Data and AI across strategy, operating plans, product roadmaps and processes- Cultivate “Go-to” Client teams in global and matrix environments: Build customer-obsessed Consultative and Client Success organization in high growth environments. Cultivate partnerships ecosystem. Grow stagnant practices into growth and “go-to” practices- Scale Practices & Products: Processes, frameworks and solution capabilities to cultivate customer intimacy as “the way we operate”, and continuous expansion of revenue footprint. Developed a client partnering model to create value anchored on KPIs. Enable clients for full lifecycle transformation and innovation- Value Creation: Deploy transformation and Productivity programs in situations related to Greenfield, Joint Ventures, M&A and creating value for portfolio companies. Support due diligence and acquisition integrations- Domain Expertise: Retail Banking, Consumer and Wholesale Payments. Customer Acquisition and Personalized Engagement. Digital Health products based on real world data. Healthcare and Life Sciences Operations- Speaker and Evangelist on industry fora - CB Insights, Gartner, Avasant, AI Summit, SSON, Others- Early stage Investor + Advisor in AI-native product ventures

Experience

1. Head - Digital & Ai Center of Excellence

   Bristol Myers Squibb

   Feb 2017 — Present · New York, NY, US

   Incubated and scaled Digital and AI CoE. Member of Enterprise Transformation Council.Led first “Digital Maturity Assessment” to baseline organizational maturity for digital transformation. Developed strategy to embed Digital, Data and AI as part of $200+ MM enterprise portfolio. Designed and deployed roadmap focused on:A. Accelerate R&D Funnel and Digital HealthB. Operations DigitizationC. Digital Engagement with Healthcare Providers and Patients. Established and led Operating framework through Governance, SOX Controllership and Risk Assurance, Technical standards, Solution Playbooks and Communities of Practice

Education

• Crotonville Alumni

  ALP (Accelerating Leadership Performance), Leadership Development Program

  2004 — 2004

• Bhartiya Vidya Bhavan-Delhi Kendra

  P. G. Diploma in Journalism, Journalism

  1996 — 1997

• University of Virginia Darden School of Business

  Design Thinking for Innovation

  2017 — 2017

• Indian Institute of Foreign Trade

  Masters in International Business, International Business

  1999 — 2001

• Delhi University

  Bachelor of Commerce - BCom (Honors), Accounting and Finance

• London Business School

  Venture Capitalist Development Program, Venture capital

  2007 — 2007

• Crotonville Alumni

  Global Mortgage Leadership Program, P&L management, Operations, Risk Management, New product development, Marketing & Distribution

  2007 — 2008

Skills

• Business Transformation
• Change Management
• Program Management
• Innovation Management
• Management
• Banking
• Risk Management
• Relationship Management
• Loyalty Marketing
• Outsourcing
• Analytics
• Financial Services
• Crm
• Retail Banking
• Digital Transformation
• Shared Services
• Leadership
• Management Consulting
• Business Planning
• Credit Cards
• Consulting
• IT Strategy
• Internet Banking
• Cognitive Intelligence.
• Business Analysis
• Global Delivery
• Business Process
• Business Process Re-Engineering
• Strategy
• Business Development