Deepakkumar K M
Operations Analyst @NatWest Group | Commercial Banking | Manage My Money | Chennai
- Role
- Customer Service Analyst at NatWest Group
- Location
- Coimbatore, TN, IN
- LinkedIn followers
- 500 followers
About Deepakkumar K M
A highly skilled and adaptable banking professional with hands-on experience in customer service, operations, and financial transactions, adept at managing complex processes, ensuring regulatory compliance, and driving operational efficiency. Possessing strong analytical and problem-solving abilities, with a focus on client satisfaction and effective risk management. Eager to leverage existing expertise while embracing new challenges, building meaningful relationships, and contributing to the growth of both the organization and my own professional journey.
Experience
Customer Service Analyst
Oct 2023 — Present
Handled mandate updates and deletions, removing access for corporate signatories and keeping business account accurate.• Reviewed and validated documents for structural changes, terminations, and deceased signatories.• Processed ISA transfers, account opening, closures, and financial reconciliations with full regulatory and KYC compliance.• Performed cheque referral checks and approved exceptional cheques within cut-off timelines to prevent fraud.• Managed debit card activities including cancellations, re-issuance, and PIN dispatch, ensuring smooth customer service.• Handled direct debit amendments, CCD loan mandates, and CIN/BIN associations for accurate transaction processing.• Managed statement settings, stop cheques, service charge adjustments, and interest configurations for commercial accounts.• Assisted in preparing audit-ready documents and used Excel, Bankline, Back office, and workflow tools for reporting and daily operations.
Education
GRD-CPF Matriculation Higher Secondary School
Higher Secondary, Commerce with Computer Applications
PSG College of Arts and Science
Bachelor of Commerce - BCom, Computer application
Jain (Deemed-to-be University)
Master of Business Administration - MBA, Human Resources Management and Finance
Jain (Deemed-to-be University)
Master of Business Administration
Imarticus Learning
CIBOP (Certified Investment Banking Operations Professional)
PSG College of Arts and Science
Bachelor of Commerce
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