Deepak K

IT Crew Captain - End User Services @AutoScout24

Managing the IT End User services Operations and establishing processes, improvements to drive growth.\\\\n• Defining the Strategy for the User Services team and Owning the KPIs to measure it.\\\\n• Managing the IT procurement for User and Core services.\\\\n• Coordinating change, incident management and service improvements.\\\\n• Collaborating with internal stakeholders through various internal projects.\\\\n• Establishing partnerships with multiple vendors to drive digitization.\\\\n• Maintaining infrastructure systems with a focus on End user, Identity and Client management.\\\\n• Managing Core\\business focused applications including Intune, JIRA, Confluence, office infrastructure services etc.\\\\n• Proactively ensuring availability, performance, and IT security.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n