Deepak Cherukuri

Director - Business Operations I Strategy & Analytics I Global WFM Leader | Contact Center Technology.

Role: Director - Business Strategy & Call Center Technology at Encore Capital Group
Location: Gurugram, HR, IN
LinkedIn followers: 500 followers

About Deepak Cherukuri

Experienced Director Call Center Operations with a demonstrated history of working in the financial services industry. Verifiable Record of Accomplishments in Defining Business Strategies, Scaling Business Units, Driving Process Innovation and Delivering Excellence in Customer Experience

Experience

Director - Business Strategy & Call Center Technology
Encore Capital Group
Mar 2018 — Present · Gurgaon, IN

Education

Delhi University
B.A, Bachelors in Economics
1995 — 1998

Skills

Operational Excellence
Management
Program Management
IT Operations
Negotiation
Business Process
Business Process Re-Engineering
Team Management
Sla
Operations Management
Oracle
Call Centers
Knowledge Management
Service Delivery
Business Analysis
Business Transformation
Business Process Improvement
Six Sigma
Bpo
Vendor Management
Outsourcing
Transition Management
Process Excellence
Mis
Strategy
Change Management
Process Management
Offshoring
Performance Management

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