Dipak Bhandari

About Dipak Bhandari

At EY, my focus encompasses strategic growth initiatives and customer experience (CX) transformation, cultivating a future-ready business landscape for clients primarily in consumer package and retail sector but covers sector agnostic space. My expertise lies in advising on customer and growth strategies, contributing to the development of fit-for-purpose solutions across the customer journey, go-to-market (GTM) approaches, activations, and revenue growth management (RGM).We\'ve successfully managed a diverse portfolio, steering businesses towards profitable growth through design thinking and strategic consulting in Sales and Service Transformations to achieve commercial excellence. My role involves thought leadership and the meticulous orchestration of commercial transformation initiatives that embrace sales, marketing, and customer service excellence to build a better working world for our clients.In addition to EY experience, Dipak has extensive experience working on customer service transformation and AI applications to improve business performances and CX. Dipak’s core competencies include - Good communication, CXO level interactions, Business Consulting and Strategy, Business Design - Business Model, Frameworks and Assessments, Business Case, Opportunity Mapping, X-Sector experience (Major into Retail and CPG). He has delivered many large scale transformation projects in global geographies and worked on client sites to help them improve process and adopt and build digital experiences. Dipak is certified professional in process mining and has hands on experience in RPA and Automation tools. He has built consulting business and capabilities from scratch and led team of managing consultants. Some of the capabilities that Dipak built are - Loyalty Management - CoE, Platform++ Managed Services, PIM, e-Commerce, Seller Experience, Route to Market, Customer service transformation (AI enabled), CX and Process Transformation.

Experience

1. Asst Director (Sr Managing Consultant) - Business Consulting

   EY

   Jan 2025 — Present · Pune, IN

Education

• Mumbai University (2011)

  Master, Management Studies (Marketing)

• Nagpur University

  Bachelor of Pharmacy (B.Pharm.), Pharmaceutical Sciences

  2005 — 2009

• Govt. College Nagpur University, Nagpur in 2009

  B. Pharm; B.M.M

• Bharati Vidyapeeth

  MMS, Business, Management, Marketing, and Related Support Services

  2009 — 2011

Skills

• Business Planning
• Product Marketing
• Merchandising
• Business Process Improvement
• Operational Excellence
• Planogram Development
• Retail
• Relationship Management
• Ms Excel Pivot Tables
• Customer Service Systems
• Target Orientation
• Analytical Skills
• Competitive Analysis
• Customer Service
• Strategy
• Flexibility
• Route to Market
• Communication
• Sales Management
• Brand Development
• Management
• Team Building
• Customer Satisfaction
• Fast-Moving Consumer Goods (Fmcg)
• Retail Category Management
• Consumer Insight
• Marketing
• Analytics
• Business Strategy
• Teamwork
• Team Management
• Business Development
• Planning
• Brand Management
• Strategic Planning
• Marketing Strategy
• Negotiation
• Marketing Management
• Market Analysis
• Microsoft Office