Deepak Wadhwa

About Deepak Wadhwa

Deepak Wadhwa is the Managing Director – Information Technology for Middle East, Indian Subcontinent and Africa region. In this role since 2011, he is responsible for supporting the business growth and transformation in this key international region by enabling areas of Information and Customer Technology. Deepak holds an Engineering degree in Computer Science. He has been recognized for his outstanding leadership with IT leadership award in 2005 and has been a recipient of the company’s highest accolade, the Five Star Award in 2011 and in 2023He is passionate about fostering global collaboration, developing talent and creating solutions which have positive influence on business productivity and performance metrics driving superior customer experience. He is a twelve time recipient of global Hall of Fame award in recognition of his teams unique, innovative contributions and outstanding performance.

Experience

1. Managing Director - IT for Middle East, Indian Subcontinent & Africa Region

   FedEx

   Jul 2011 — Present · Mumbai, IN

   Managing Director – Information Technology for Middle East, Indian Subcontinent and Africa region supporting 60 countries with an organisation of 12 managers based in India, Middle East and Africa supported by 150 team members (excluding vendors).Played pivotal role in multiple organisational transformation programs achieving strategic outcomesDesigned and implemented a lean, efficient and customer centric IT organization framework, merging capabilities from acquired organizations and co-sourcing with vendors deriving maximum cost effectiveness whilst creating a highly engaged employee workforce with negligible attrition rate.Successfully executed go to market strategy and seamless integration of the logistics, distribution and express business of multiple acquired companies and vendors in Middle East, Indian Subcontinent and Africa. Promoted innovation leading to development of several first of kind creative solutions which have been widely adopted across regions leading to reduced costs, increased customer satisfaction, grow revenue and enhancement of operations productivity through process automationDevised IT strategy for Supply Chain and Clearance which led to customization and deployment of suite of corporate applications enabling supply chain capabilities for our customers Established service desk supporting one of the largest IT infrastructure landscape and operations.Led exponential growth of customer automation and digital adoption in the region. Established advanced customer solutions support helpdesk supporting multiple regions.

Education

• Karnatak University

  Bachelor Of Engineering, Computer Science

  1988 — 1992

• Vanderbilt University Owen Graduate School of Management

  Certificate in Executive Leadership, Organizational Leadership

Skills

• Leadership
• IT Strategy
• Itil
• Supply Chain Management
• Vendor Management
• Operations Management
• Management
• Team Building
• Negotiation
• Collaborative Problem Solving
• Business Transformation
• Logistics Management
• Enterprise Resource Planning (Erp)
• Business Analysis
• Process Improvement
• IT Management
• Integration
• Supply Chain
• Project Management
• Team Management
• Strategic Planning
• Erp
• Analytics
• Governance
• Business Process Improvement
• People Development
• Strategy
• Cross-Functional Team Leadership
• Outsourcing
• Logistics
• Transportation
• Consulting