Deepak Agarwalla

About Deepak Agarwalla

I am a technology consulting and transformation leader with 21+ years of experience partnering with BFSI and FinTech organizations to deliver enterprise-scale digital transformation across Digital Lending, CRM Transformation, and Lead-to-Cash. My work spans strategy, go-to-market, revenue growth, and complex program delivery, with a strong focus on building scalable, market-leading capabilities.I work closely with CXOs, founders, and board stakeholders to shape transformation agendas, define operating models, and drive measurable business outcomes. I have consistently owned the full sales lifecycle—from opportunity shaping and executive alignment to deal closure, while strengthening long-term client relationships across banking, NBFCs, and digital-first financial institutions.I bring deep expertise in Digital Lending platforms, Loan Origination Systems (LOS), CRM, and cloud-based enterprise platforms, helping organizations modernize customer acquisition, credit decisioning, onboarding, servicing, and collections. I have led the design and delivery of large-scale digital engagement platforms, enabling seamless experiences across marketing, sales, service, partners, and employees through experience-led design, cloud, and process re-engineering.My experience also includes post-M&A integration and enterprise platform consolidation, where I have stood up cloud operating platforms and integrated best-of-breed SaaS solutions to enable end-to-end, compliant, and scalable business processes.Having worked across the Americas, Europe, and Asia-Pacific, I have built and led high-performing, cross-cultural teams and greenfield practices. I am deeply passionate about innovation, leadership development, and building next-generation consulting capabilities.

Experience

1. Executive Director

   Deloitte

   May 2025 — Present

Education

• Odisha University of Technology and Research

  BTech, Electrical Engineer

  2000 — 2004

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Master of Business Administration (M.B.A.), Finance & Entrepreneurship

  2016 — 2017

Skills

• Oracle E-Business Suite
• Oracle Applications
• Oracle Drm
• Oracle Bi Publisher
• Enterprise Architecture
• Solution Architecture
• Oracle
• Oracle Reports
• Pl/Sql
• Supply Chain Management
• Oracle Bpel
• Technology Integration
• Erp
• Bi Publisher
• Sql
• Requirements Analysis
• Obiee
• Business Process
• Xml Publisher
• Unix
• Requirements Gathering
• Soa