Deepak Sharma

About Deepak Sharma

With over 19 years of diverse experience in Sales Enablement Operations, Customer Segmentation, CRM Operations (including non-fault customer queries and billing disputes), Quoting Services, Marketing and Sales Analytics, Business Research, Strategy, Analysis, and Planning, I bring a comprehensive skill set tailored to the Telecom and IT industry.Having worked with leading organizations such as Colt Technology Services, Pipal Research (now Crisil), Deloitte, and Evalueserve, I also possess a deep understanding of the business and market intelligence domains. My expertise includes analyzing competition, leveraging data-driven insights to enhance marketing strategies and customer experiences.Passionate about driving operational excellence, fostering collaboration, and delivering impactful business outcomes, I continuously aim to add value by aligning strategy with execution in a dynamic and competitive environment.

Experience

1. Director, Customer and Sales Enablement Operations

   Colt Technology Services

   Apr 2024 — Present

   As Director of Customer and Sales Enablement Operations at Colt Technology Services, I lead a diverse team of over 125 professionals across multiple geographies, including India, the UK, Poland, and Japan. My key responsibilities encompass- Sales Enablement Operations: Managing processes and tools to empower the sales team with actionable insights, enabling them to achieve their targets efficiently- Customer Segmentation: Driving strategic customer segmentation initiatives to enhance targeting and improve customer engagement- CRM Operations: Overseeing non-fault customer queries, including billing disputes, and ensuring smooth CRM data management and governance processes- Quoting Services: Leading end-to-end quoting services for transactional, RFQs, projects, and off-net solutions, ensuring competitive pricing and seamless service delivery- Marketing and Sales Analytics: Leveraging data insights to drive informed decision-making, improve sales performance, and enhance customer experience strategies- Billing Disputes Management: Streamlining processes to resolve disputes efficiently, ensuring customer satisfaction and operational synergies.Additionally, I am actively involved in strategic initiatives such as the integration of Lumen Technologies\' EMEA business and leading Colt\'s expansion in new geographies. I have a proven track record of fostering collaboration, driving innovation, and achieving operational excellence to deliver impactful business outcomes.

Education

• Delhi University

  B.Sc., Electronics

  2000 — 2003

• Guru Gobind Singh Indraprastha University

  MBA, International Business

  2003 — 2005

• Indian Institute of Management, Calcutta

  EPBA, Business Analytics, Business Analytics

  2016 — 2017

• Indian School of Business

  Global Advanced Management Programme, Business Administration and Management, General

Skills

• Market Research
• Project Planning
• IT Service Management
• Business Development
• Crm
• Customer Relationship Management (Crm)
• Management
• Business Planning
• Competitive Analysis
• Strategy
• Analytical Skills
• Product Management
• Team Management
• Telecommunications
• Analysis
• Business Intelligence
• Analytics
• Competitive Intelligence
• Pre-Sales
• Business Strategy
• Strategic Planning
• Vendor Management
• Business Analysis